Service Agreement

1. DISCLAIMER

Suns Limited IT Solutions, LLC. will only perform and provide computer services, repairs, and upgrades as requested by the client. Suns Limited IT Solutions, LLC. will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.

Computer service/repairs are provided as a service. There may be circumstances under which Client’s computer cannot be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, client misuse, etc.) The length of time required to service/repair your computer cannot be predicted. Client understands that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Suns Limited IT Solutions, LLC. will not be responsible for data loss. Client authorizes the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted / uninstalled upon completion of the service (unless purchased). All remote repair services are subject to the terms in this agreement.

2. BILLING TERMS

Computer services/repairs are billed as stated on the service order or invoice provided.

Services not listed on the Services page may be charged by the hour. The minimum charge for an hourly service is 1 hour ($30.00-$50.00 + tax [if applicable]).

There is a minimum charge of $30.00 for any On-Site call made or any service performed.

An estimate cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed. Not all services can be completed on-site and must be completed at our office. In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.

In the case that the Client cannot be reached, work will stop until contact is established. Once reached, Clients decision to continue or stop will be honored by Suns Limited IT Solutions, LLC.

All services/repairs may be subject to Texas State Sales Tax.

 

3. PAYMENT TERMS

Full payment is due upon completion of services, upgrades, or repairs. Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance or purchased by the client. Suns Limited IT Solutions, LLC. accepts cash, checks, and credit cards.

Note: Checks are cleared within 24 hours. A $25.00 service fee will be charged for any returned check with NFS and credit card payments may have a 4.0% transaction fee included to the total amount of the bill.

In order for Suns Limited IT Solutions, LLC. to keep its rates low, payments must be made promptly. Bills will be deemed delinquent and assessed a $25.00 charge if payment is not received within 15 days after the completed service date. If an amount remains delinquent 30 days after completed service date, an additional 25% penalty of original balance will be added for each week of delinquency. Suns Limited IT Solutions, LLC. Reserves the right to report delinquent payment to credit bureau(s) and collection agencies in attempts to recover payment. If deemed necessary, Suns Limited IT Solutions, LLC. Reserves the right to take client to court to recover costs in which client will incur all fees by the process.

4. LIABILITY

Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which client or authorized representative requested such service(s). Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it. In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures, Client agrees to hold Suns Limited IT Solutions, LLC. and any person(s) associated with Suns Limited IT Solutions, LLC. or involved in the work being done for Client harmless from damages resulting from such problems. It’s the Client’s responsibility to backup data unless listed on Service Order. Suns Limited IT Solutions, LLC. will not be responsible for data loss.

Data and Passwords

Data (Files, Folders, Programs & Software) are the sole responsibility of client. We highly recommend that your system be backed up prior to repair work. Due to the uncertain condition of system at time of check-in and the nature of repairs Suns Limited IT Solutions, LLC. cannot be responsible for Data Loss or integrity. Suns Limited IT Solutions, LLC. will retain any backups (if needed) for 15 days from check-in, after which data will be destroyed for confidentiality reasons.

5. SUPPORT

Customer satisfaction is our utmost importance. All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems. Free support will be provided for problems to be resolved from the service order, but not resolved. After 7 days from completed service date, Suns Limited IT Solutions, LLC. will no longer offer free support. Warranty work will only be covered if it is related to the work on the service order. Unrelated work will not be covered by the warranty and may be charged accordingly.

6. REPAIRS & SERVICE GUARANTEE

All services and repairs are guaranteed for 7 days from the completion / acceptance date on the Service Order. If later found that the service or repair was incorrectly diagnosed by the technician, then Suns Limited IT Solutions, LLC. will perform the repair/service free of any labor charge. Only the new parts will be charged.

7. ESTIMATES

Suns Limited IT Solutions, LLC. offers free estimates over the phone, at office, or via email ([email protected]). For diagnostics estimates there will be a $15.00 flat fee. If you decide at that time you would like Suns Limited IT Solutions, LLC. to work on Client’s system, this fee will be waived and Client will only be charged for the service being performed along with any hardware needed. For in Office estimates customers are asked to not interrupt the technician as the evaluation and estimate are being completed. Save all additional questions until after you receive the estimate.